Frequently asked
The questions most people ask.
Every formula passes a five-stage tolerance protocol and is tested on Fitzpatrick II–VI. Products that require titration are labelled clearly on the page.
Not necessarily. Each product page explains when to use it, what it pairs with, and what to avoid. For skin under treatment for a specific condition, we recommend speaking with a physician.
Yes. We ship across the GCC by express courier and worldwide via DHL in three to five days.
Unopened product within fourteen days, yes. For opened product that did not agree with your skin, write to customer care; we will work it out individually.
Every formula is registered with the UAE Ministry of Health and cleared for retail sale. Certificates are available on request for professional accounts.